An Amazon customer recently went viral for sharing how the delivery company put her package in the wrong place.
TikToker Kay Brinell (@kaybrynell) saw that an item she ordered from Amazon was marked as delivered, but couldn’t find it at her home. After further examining the photos provided by the driver, Brynell was able to determine that the package was not left at her home, but at a nearby power plant.
Amazon’s profits surged to record highs in the wake of the COVID-19 pandemic, as more people rely on the online retail giant’s business model to deliver essentials to their homes. Increased demand for products and deliveries has also brought greater demand for more drivers and personnel. Through June 2020, Amazon added 175,000 employees to help meet demand. However, many of these employees were fired or fired once orders began to slow, and in the company’s race to get drivers on the road, many of the training protocols were either compressed into short periods of time or bypassed entirely.
In theory, this means that there are many delivery drivers who are not fully trained when delivering packages. Either that’s it, or they’re so overworked that they don’t have time to scrutinize anywhere they’re dropping packages.
Whatever the case, this can be an inconvenience for customers like Brianel, who sometimes wonder where their packages are.
@kaybrynell 😭😭😭😭 #fyp #fypushi #amazon ♬ Love You – King Khan and BBQ Show
“Amazon sent my package to the wrong address,” Brianne wrote in the video’s text overlay, while documenting a power plant a few feet away.
She can be heard saying on camera: “Now I’m home, Amazon, why the fuck are you sending my shit to this place. Does it look like someone lives here? I know y’all are shocked me every time Zhou Du points shit, but look…”
Other TikTok users lashed out at Kay’s post, finding the situation hilarious. Some said they couldn’t wait to use Kay’s recorded voice in their posts. While others have come up with some neat tricks of their own against the online retail giant.
“I’ll take it home and tell customer service it wasn’t delivered to the correct address for a full refund,” one user wrote.
“I’m very impressed with how you found it lol,” shared another.
“Who do they think you are? Electricity??” the third quipped.
Likewise, another Amazon customer claimed one of their packages was mistakenly delivered to their apartment’s sprinkler room. “Amazon sent my package to the sprinkler control room in my building, where the sprinkler room is clearly marked,” they wrote.
In her comments, Brianel noted that the image the driver took after the package was delivered was how she was able to discover that her package was taken to a power plant in the first place.
“Girrrlll, how did you know where to look?!!” one TikToker asked.
The TikToker responded: “They uploaded pictures after delivery, so I was looking for rocks and gates in the area.”
Other reviewers couldn’t believe the driver thought it was a good place to drop their packages and didn’t consider contacting Kay to make sure they had the right spot.
“Amazon is like ‘this will have to be done,'” one user wrote.
“The driver took the package to this place to take a picture, said yes that’s where it should be determined, and drove away from lmao,” another said.
Some TikTokers have communicated to Amazon about their own delivery failures, such as one user who said their driver called to inform them that they simply decided to take the package to another location because they couldn’t find their house.
“One time the driver sent me a message saying they sent my package to someone else’s house because they couldn’t find mine,” shared one viewer. “unbelievable!”
“Once they marked it as left at the front desk or reception, it was my little garden gnome,” the second added.
Those who said they once worked as Amazon delivery drivers also chimed in, shedding light on the situation from their perspective.
“As a former driver, I guarantee that the damn app created the route,” one viewer claimed. “At one point it told me that one of my stops was in Africa.”
According to US Global Mail, Amazon fails to deliver packages to the correct address less than 1 percent of the time. However, with 1.6 million deliveries in one day, that means there are still plenty of people (unrelated to the number of successful deliveries) scratching their heads and looking for what they ordered.
The Daily Dot has emailed Kay for further comment.
Jack Alban
Jack Alban is a freelance reporter for the Daily Dot covering trending human interest/social media stories and how real people are reacting to them. He always seeks to combine evidence-based research, current events, and facts related to these stories to create your not-so-average viral posts.
I’m a dedicated content creator and researcher with a strong passion for technology, innovation, and digital culture. At Howh.net, I focus on delivering well-researched, accurate, and engaging articles that help readers understand complex topics in a simple and practical way. My goal is to inform, inspire, and make reliable information